Delete your account

In the app

• Open Profile, then Settings.
• At the bottom, tap Delete account.
• Read what will happen to your bookings and credits, then confirm.

On this site

• Log in with the same account you use in the app.
• Open Settings in your account.
• Choose Delete account, read what will happen, then confirm.

If you can't sign in

Write to us from the email address on the account and ask us to delete it. We confirm it is your account, delete it and tell you when it's done, within 30 days.

What happens to your bookings and credits

Upcoming bookings are cancelled and their credits returned first. Then every credit left on the account is lost. Credits are not refunded in money.

If a payment is still being processed, the deletion waits until it is settled, so your credits are never lost halfway. Try again later.

What is erased

• Your name, profile photo and email address, and your sign-in with Google or Apple.
• Your saved cards, saved venues, notification settings and notification history.
• Every signed-in session, on every device.

What is kept, without your name

Bookings, check-ins, credit movements and purchases stay, no longer linked to anything that identifies you. Venues are paid from them, and accounting law requires us to keep payment records. Your reviews stay without your name.

Venue owners

An account that runs a venue on HOVI can't be deleted this way. Write to us and we will close the venue and the account together.

Contact us

For any question about this page, write to us at support@hovialbania.com.