Terms of use

What HOVI is

HOVI is a credit-based membership that lets you book classes at partner gyms and studios in Tirana.

HOVI is not the venue. Classes, premises, instructors and safety there are the responsibility of the venue that runs them.

Your account

You must be at least 16 years old to create an account.

Give accurate details and keep your password to yourself. An account belongs to one person, and you are responsible for what is done with it.

We may suspend an account used for fraud, for sharing check-ins with others, or for mistreating venues or members.

Credits and packs

Credits are bought in packs inside the app, by card. Payments are processed by POK; HOVI does not store your card details.

A pack is a one-time purchase: nothing renews on its own. Packs stack and credits never expire.

The price you see before paying is the price you pay. Credits can only be used to book classes on HOVI.

A purchase is final: unused credits are not refunded in money. Whenever credits come back to you — when you cancel in time, or the venue cancels the class — they come back as credits.

Booking and cancelling

A class costs 2–8 credits, set by the venue. You see the price before you book, and the credits come off the moment you book.

Cancel more than 2 hours before the start and your credits come back in full. Any later, or if you don't show up, they don't.

If the venue cancels the class, your credits come back in full and you get a notification.

Checking in

At the venue, scan the code on the door with the app, from 30 minutes before the class starts until 30 minutes after. A check-in is for your own booking only.

Follow the venue's rules. You train at your own risk: if you have health concerns, ask a doctor before you start.

Reviews

After a class you can review it. Reviews must be honest and free of abuse; we may remove ones that break these rules.

Closing your account

You can delete your account at any time, from Settings in the app or on this site. Upcoming bookings are cancelled and any credits you have left are lost.

Changes

We may update these terms. The date at the top of the page shows the latest version, and we tell you in the app about important changes.

Law

These terms are governed by the law of the Republic of Albania.

Contact us

For any question about this page, write to us at support@hovialbania.com.